Support & Implementation Engineer.

Job Title: Support & Implementation Engineer
Work Location: Trivandrum, Technopark
Work Mode: Work from office

 As a Support & Implementation Engineer, the candidate will assist with the overall technical design concept and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirement.

Job Description

• Interacts with Project Managers and external customers to plan and coordinate Products implementations.
• Participate in Product installation and updates remotely or on the WebEx with customer.
• Keep track of every install and updates at customer environment in CRM.
• Engage with Project Manager and Solution  Consultant on internal weekly meeting or with customers.
• Involve in troubleshooting of products with the Help Desk when called for assistance.
• Prepares documentations for the product development.
• Represents Kameda Infologics through professional interactions with all internal and external clients.
• Serves as a client advocate through product and implementation improvement collaboration.
• Increases and maintains technical knowledge related to our Products.
• Should be proficient in resolving SQL database issues in the client environment will be added advantage.
• Knowledge on network would be added advantage.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
• Ready to work on weekend or nights at the time of Go Live of projects implementation.
• Technical training/experience in computer hardware and network components will be added advantage.
• Excellent communications skills and a great deal of patience.
• Training and/or related experience in a technical support environment.
• Open for traveling.

Preferred Skills

• Education background: BE, MHA, MBA. MCA
• Experience: 3+ years working in Hospitals
• Microsoft or related training for MS Access, Windows 2008, 2012, and SQL Server 2005/2008/2012 will be added advantage.
• Knowledge or Experience in Zoho or related CRM tools will be an added advantage.
• Exposure to Healthcare IT Domain is an added advantage.