Position: Support & Implementation Engineer
Experience Required: 2-5 years
Location: Trivandrum
Mode of Work: Work from Office

Key Responsibilities:
  • Interact with Project Managers and external customers to plan, implement, and support projects.
  • Participate in product installations and updates, remotely or via WebEx, with customers.
  • Maintain accurate records of installations and updates in CRM.
  • Collaborate with Project Managers and Solution Consultants in internal and client meetings.
  • Troubleshoot products with the Help Desk and provide timely resolutions.
  • Prepare documentation to support product development and implementation.
  • Act as a client advocate by identifying opportunities for product and process improvements.
  • Stay updated with technical knowledge related to our products.
  • Resolve SQL database issues in client environments.
  • Assist with HL7 integrations, APIs, Mirth configurations, and related healthcare interoperability requirements.
  • Provide support on network-related issues (added advantage).
  • Deliver technical training and support to end users as required.
  • Ensure professional interactions with internal and external stakeholders, maintaining client satisfaction.
  • Work during weekends or nights as required during project go-live phases.
  • Be open to travel for client engagements.


Required Skills & Qualifications:
  • 2–5 years of experience in HMIS/HIS application support.
  • Strong knowledge of SQL, HL7, APIs, Mirth, and related configurations.
  • Familiarity with computer hardware, networking components, and system configurations (added advantage).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with patience and customer-centric approach.
Posted Date: 21 Nov 2025